Whether you use Surpass SL, Surpass Select, or Centriva, all librarians and their staff are entitled to call our support hotline for help, not just those who have attended vendor training.  Our approach of direct-access support is quite different from some of our larger competitors who believe that their "centralized" automation systems should only include "centralized" support, where only a few of your district-level or system-level personnel are entitled to call for support and all individual librarians must funnel their support requests through those few people. 

At Surpass, we feel that when you have a question you should be able to reach for the phone and receive expert vendor assistance in just a few minutes with a simple toll-free phone call and no hold time and without complicated phone menus that attempt to direct you to so-called "automated" help

Surpass Support Benefits

As a subscriber to the Surpass Support service, you will receive the following:

• Special technician's hotline to allow your technical staff to have fast, direct access to top level Surpass technicians to deal with problems that are technical in nature.
   
• Fast-response email. Subscribers may have their questions answered by email. During business hours, most emails are answered within minutes.
   
• Live online chat with support technicians.  Use the LivePerson™ feature here at SurpassSupport.com to chat with Surpass Support representatives when you have questions or difficulty. This is a great option for live support when your phone isn't beside your computer and you don't wish to email.
   
• Access to the Surpass Support Knowledgebase. The extensive, searchable, and constantly growing Knowledgebase here at SurpassSupport.com is available to you 24 hours a day.  It contains a wealth of clear step-by-step, how-to information to help answer your Surpass-related questions and solve most technical problems.
   
• Never out-of-date software. Your subscription entitles you to FREE updates for all Surpass software products you own. You will receive notification as soon as they are released. Most Surpass Support subscribers agree that the value of software updates alone is well worth the rate of subscription!
   
• Access to the Surpass Wish List Message Board. Speak your mind at the Surpass Wish List. We encourage you to share with us exactly what sort of new features, improvements, or enhancements you would like to see in your Surpass applications. We take all user suggestions very seriously. In fact, many of the useful features now found in Surpass software can be attributed to feedback from Surpass users just like you.  The Wish List give you direct access to the development team... something you'll find quite rare in today's industry!
   
• Inside access to SurpassSupport.com. SurpassSupport.com is our private web site available exclusively to Surpass Support subscribers. You will undoubtedly find it to be a most helpful resource. In addition to the Wish List, Knowledgebase, software downloads, and online chat, SurpassSupport.com contains many helpful articles, weekly tips, product documentation, the latest information about and previews of Surpass software, and much more. Log in today, or click here to find out more about what's inside at SurpassSupport.com!
   
• Data repair services. If your Surpass database becomes damaged due to system failure, sabotage, or other causes, our experienced technicians will do everything possible to quickly repair and restore your damaged files and to get your system working smoothly again.
   
• Membership in the Surpass user discussion group. All Surpass Support subscribers are eligible to join the free Surpass user discussion email list on Topica. This is a lively group of your fellow Surpass users and members of the Surpass team. Topics discussed range from specific questions about using Surpass, to library staffing, to MARC cataloging, to just about anything else related to running a library. Members are usually quick to answer questions, give their opinions, and share their valuable experience.