9-16-14 - tonight we installed a fix that should solve the problem of freezes and disconnects that we experienced Monday and Tuesday after the Go Global update on the servers.
TIP: Surpass Server-Down program allows you to circulate materials during times that you cannot login to the hosting service including times when your Internet service is down. We suggest keeping a copy of Server-Down on a flash drive for quick access. It can run directly from the flash drive, with no need to be installed to your PC. You can find Server-Down on http://www.SurpassSupport.com. Special instructions for using it with the hosting service can be found in the hosting articles on the support site (see left menu of the support site).
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