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25 Years of Solid Product Development
Since its founding in 1985, Surpass Software has enjoyed stable leadership and consistent programming updates. As the automation market has demanded increasingly powerful and complex software, Surpass has responded. The result is a group of full-featured software programs that are easy to use, stable and low-maintenance.
"The support is the best in the business, the price is quite reasonable, and programs do everything the others do, only better!"
Lansing Catholic Central High School Library, Lansing, Michigan
We measure our success by what we hear from customers. Indeed a high percentage of new customers cite customer referral as a very deciding factor in their purchase. We're proud that Surpass users know that we truly want to make their jobs easier.
Sure, we have a bottom line and monitor profits. Any business does. But we also measure our success by the quality of our products, including customer support. We've discovered that keeping support in intimate contact with product development makes us more agile; we get new features on the market more quickly than larger companies with more cumbersome corporate structures.
We remain debt-free and profitable each year because you, the customers, support us just as we support you.
"Thanks for listening to the people who use the program on a day-to-day basis. It has been a pleasure working with your product."
Villa Rica Primary, Vila Rica, GA
Unsurpassed Customer Service
Clear pricing and honesty characterize Surpass Sales and Marketing. Our library automation specialists customize each order; we sell customers what they need and want, but no more. Customer satisfaction is our "bottom line."
Most customers subscribe to Surpass Support, where personal care continues. A simple "wish list" drives a sector of software development that provides features customers specifically request. Friendly service and quick access to real people are hallmarks of our white glove support services.
Library Media Center Customers in all Libraries
Surpass products provide reliable automation solutions world-wide. School media centers form Surpass' largest customer base. Surpass also enjoys wide use in religious libraries, public libraries, corporate resource centers, and other special libraries.
Large districts find centralized Surpass ideal for on-line catalog access and low maintenance. The smallest libraries enjoy special pricing with full access to the powerful features enjoyed by larger facilities.
Seasoned media professionals as well as first-time library volunteers administer libraries with ease. Customization enables users to create the Surpass environment most suited to their needs and abilities.
"We currently utilize Surpass on a county-wide basis and have been very positive about the program. I believe it to be a more superior product from others with more name recognition."
Hugh C. Maxwell, Ph.D.
Central High School
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